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Start with the right path.

Find a focused answer first, then send the team the context that helps us understand what you need. Never include passwords, payment-card details, or private page content.

Choose a topic

What are you trying to resolve?

A scan or result

A page could not be reviewed, evidence seems limited, or a result needs a closer look.

Workspace or account

Set up a workspace, organise clients, manage people, or tune monitoring preferences.

Billing or plan access

Understand plans, subscription management, exports, or access to paid capabilities.

A bug or unexpected behaviour

Tell us what happened, what you expected, and the page or step where it occurred.

An idea or request

Share the workflow you are trying to improve and the outcome you need.

Before you send a scan question

Check the evidence quality first.

Help centre

Understand evidence quality and unmeasured signals

Know when the available page structure is enough to act on—and when to investigate the page or run again.

4 min readAll Books

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