Get the right kind of support
Bring the helpful context, start with the relevant guide, and know where to send a scan, account, billing, bug, or feedback question.
Practical steps
A clear way through
- 01
Start with the task
Use Help Centre to find guidance for scans, results, monitoring, exports, rewrites, and billing.
- 02
Choose the support topic
Tell us whether the question concerns a scan, workspace, billing, a bug, or feedback so it reaches the right context.
- 03
Share safe, useful details
Include the public URL, timing, and expected result where relevant. Do not send credentials, payment-card details, or private page content.
When a guide is enough
Self-service is quickest for a common workflow. Each guide links directly to the product area where you can complete the next step.
When to contact us
Contact support when the guidance does not resolve the issue, a publicly available page gives an unexpected result, or you need account and billing assistance.
Keep going