ProductBooks°

Choose ProductBooks for public help and support pages that guide users through a task.

Review one page at a time so the diagnostic can follow a specific support journey.

Documentation and support pages where a user needs to finish a known task.

Scan the published page a customer sees, including the steps, prerequisites, and expected outcome.

Review findability, task completion, and performance together before treating a zero signal as a content gap.

When expected headings or steps are absent, check rendering and extraction evidence first.

Turn the task into a visible sequence with prerequisites, steps, expected results, and clear exceptions.

Keep recovery and escalation routes close to the point where a customer can get stuck.

A thin result can signal a page-rendering issue as well as a support-content opportunity.

Use the evidence summary to see whether the review used a rendered fallback or limited source material.